
Few places in Virginia are as draining to the soul and as numbing to the buttocks as the branch offices of the Department of Motor Vehicles. And yet, until recently, smiling was still permitted there.
No more. As part of the DMV's effort to develop super-secure driver's licenses and foolproof identification cards, the agency has issued a smile ban, directing customers to adopt a "neutral expression" in their portraits, thereby extinguishing whatever happiness comes with finally hearing one's number called.
The driver's license photo, it seems, is destined to look like a mug shot.
Scowls and frowns are also banned. I'm reminded of a poster seen in the evil brain-draining Harmony House asylum in Grant Morrison's The Invisibles. On that poster, schematic faces both happy and sad are emblazoned with BAD, while a dead, neutral expression is tagged GOOD. Strange timing, to read that the day before I read this.
There are, however, practical reasons for the ban. No smiling makes the peons easier to track:
DMV officials say the smile ban is for a good cause. The agency would like to develop a facial recognition system that could compare customers' photographs over time to prevent fraud and identity theft. "The technology works best when the images are similar," said DMV spokeswoman Pam Goheen. "To prepare for the possibility of future security enhancements, we're asking customers to maintain a neutral expression." At a Manassas DMV branch yesterday, that translated to a simple directive: "Don't smile." That's exactly what a DMV attendant told Manassas resident Maria Quispe when she sat down against the white backdrop and attempted to look happy for the photo she would be carrying around for much of the next eight years. "Say cheese," said her stepdaughter, Alexandra Lopez. "No cheese today," the DMV attendant said. The shutter clicked, and the attendant consulted a computer monitor, then shook her head disapprovingly. Quispe's teeth had been visible. Strike one. "Your mouth was open," the attendant said. Quispe's second attempt turned out sufficiently dull. "It's going to be so ugly," Quispe said afterward. "This is like being in the Army!" When asked how DMV employees are able to determine when customers might be smiling too much, Goheen explained that the process is automated. Naturally, the new software is programmed to reject attempts at exuberance or human warmth. "It will send an error message if it detects a non-neutral expression," she said. Oh brave new world, I couldn't make you up if I tried.



